When a job in Elovate doesn’t fully complete — whether it’s an import, export, translation, or content enrichment job — you can quickly check if there are errors and take corrective action.
1. Job overview
Go to Apps → [App Name] → Jobs (e.g., Imports, Exports, Translations, Content Enrichment).
In the Status column, you may see something like
85/100.This does not always mean errors — it could also mean the remaining items are still processing.
However, if only a few items remain and the job has been stuck for a long time, it usually indicates errors.
2. Checking for errors in the job view
Click on the job name to open it.
Look at the entities still in progress.
If their status is Error, they failed to process.
Open each failed item to view its error details.
3. Synchronisation logs
Go to Apps → Synchronisation logs for a complete history of sync activities across all apps.
Here you’ll find:
Magento errors – These come directly from Magento’s API. You can reproduce them with a tool like Postman. In most cases, they are data or configuration issues you can fix yourself.
Elovate errors – For example, a
500 server error. These are issues on our side — please reach out to Elovate Support so we can resolve them.
4. Common signs of job errors
A job appears “stuck” with only a few items left for an unusually long time.
Items in the job have the Error status.
Synchronisation logs show repeated failures for the same entities.
5. Next steps when you find errors
Identify the issue from the error message in the job view or synchronisation logs.
Fix the root cause:
For Magento API errors → adjust the data/configuration in Magento.
For Elovate errors → contact our support team.
Retry the failed items from the job view, or re-run the job.