If your workflow output shows Awaiting moderation, the generated result requires approval before synchronization or further workflow execution can continue.
This happens when moderation is enabled for a workflow action.
Why this happens
Moderation is commonly used for:
SEO content
translations
marketplace descriptions
customer facing product content
category assignments
Products pause temporarily until a reviewer approves or declines the generated output.
Common causes
Moderation is enabled
The workflow action is configured to require editor or moderator approval before synchronization.
No reviewer has approved the output yet
Products remain in Awaiting moderation until someone reviews the result.
Large moderation queues
Large workflows may generate many review tasks at once.
This can delay workflow progression.
Multiple approval layers
Some workflows may require both:
editor review
moderator approval
before synchronization becomes available.
How to resolve it
Step 1: Open the workflow Results tab
Review products currently awaiting moderation.
Step 2: Inspect the generated output
Check:
generated content
translations
extracted attributes
confidence scores
AI reasoning
Step 3: Approve or decline the output
Approve correct output to continue the workflow.
Decline incorrect output to prevent synchronization.
Step 4: Monitor synchronization progress
After approval:
synchronization may start automatically
products continue through the workflow pipeline
Best practices
Use moderation for customer facing content
Prioritize low confidence results
Review moderation queues regularly
Reduce unnecessary approval steps for low risk workflows
Improve prompts to reduce moderation workload