If your workflow or action remains in the Waiting status, products are queued but cannot continue through the workflow yet.
Waiting is usually temporary, but long waiting times may indicate a workflow bottleneck.
Common causes
Previous actions are still running
Workflow actions execute sequentially.
Example:
Attribute Extraction → Content Enrichment → Translation
If the first action is still processing, later actions remain in Waiting until the previous step completes.
Products are awaiting moderation
Moderation may pause products before the next workflow step can continue.
Check whether products are:
awaiting editor review
awaiting moderator approval
waiting for synchronization approval
Workflow is paused
Paused workflows stop processing new tasks.
Verify that the workflow status is not:
Paused
Large workflow execution
Large workflows may take time to process because of:
high product volumes
AI provider rate limits
moderation queues
complex prompts
multiple workflow actions
Waiting may simply indicate queued processing.
AI provider limitations
AI providers may temporarily slow processing because of:
API limits
queue delays
temporary outages
high usage volumes
Failed previous tasks
If earlier workflow tasks fail, later tasks may remain waiting.
Review failed executions inside the Results tab.
How to troubleshoot
Step 1: Check workflow statuses
Open the workflow overview and inspect:
workflow status
action statuses
failed tasks
moderation queues
Step 2: Review moderation queues
Products awaiting approval cannot continue automatically.
Approve or decline pending moderation tasks.
Step 3: Inspect failed executions
Open the Results tab and review:
failed products
synchronization errors
invalid outputs
incomplete source data
Step 4: Verify the workflow is active
Confirm the workflow is not paused.
If paused:
resume the workflow
monitor execution progress again
Step 5: Wait for large executions to complete
Large workflows may process gradually over time.
Monitor:
completed tasks
running tasks
synchronization progress
before making additional changes.
Best practices
Start with small workflow scopes
Monitor moderation queues regularly
Separate large workflows into smaller focused workflows
Test prompts before large executions
Review failed tasks frequently