If an import shows the status Error, one or more required fields or import rules may be missing or invalid. In most cases, the import details contain information about what caused the failure.
Common causes
Missing SKU values
One of the most common causes is a missing SKU column or empty SKU values.
Elovate requires a unique SKU for each product during import.
If the SKU field is empty:
products cannot be identified correctly
updates cannot be matched
the import may fail completely
Other common import issues
Incorrect column mapping
The wrong source column may be mapped to the wrong attribute.
Examples:
price mapped as stock
EAN mapped incorrectly
description mapped as SKU
Always verify your import mapping carefully.
Missing required attributes
Some integrations require specific fields.
Examples:
SKU
name
price
category
visibility
Missing required data may block the import.
Invalid formatting
Formatting problems may also cause import errors.
Examples:
invalid CSV structure
broken delimiters
unsupported encoding
invalid numeric values
How to troubleshoot
Step 1: Open the import
Open the failed import from the import overview.
Review:
import status
mapped fields
imported columns
processing logs
Step 2: Verify SKU mapping
Check whether:
the SKU column exists
SKU values are filled
the correct column is mapped to SKU
If no SKU exists, you may temporarily map:
EAN → SKU
if the EAN values are unique.
Step 3: Review the source file
Inspect the import file for:
empty required fields
broken formatting
duplicate identifiers
missing values
Step 4: Retry the import
After fixing the issue:
save the updated file
rerun the import
review the import status again