Overview
Errors can occur during validation or after running an import.
Elovate makes it easy to detect these issues, fix them, and re-run your import successfully.
Because Elovate connects directly to the Magento API, all Magento rules apply to your imports.
How Elovate handles errors
Errors are detected during the Validate step before import when possible.
Some issues are only flagged after Magento processes the import.
All detected errors are listed in the Fix errors tab of your import job.
Example: generating an error
Go to Import → Add new import.
Create a file with a multi-select attribute (e.g., Color) and include an invalid value (e.g.,
"Blak"instead of"Black").Upload the file and click Validate import.
The invalid value will be flagged as an error.
Fixing errors before importing
Go to the Fix errors tab.
Choose one of the following actions:
Skip value – Ignore this field for the affected product(s).
Skip item – Ignore the entire product row.
Transform value – Map the invalid value to an existing Magento value.
Click Save settings and Validate import again.
Once validation passes, proceed to run the import.
Fixing errors after importing
Some errors only appear after Magento processes the file.
Example: Importing a cross-sell relationship to a SKU that does not exist (e.g., linking SKU 100 to SKU 200, where SKU 200 is missing).
Solution:
Update your file so the related SKU exists (e.g., replace
SKU-200withSKU-201).Re-run the import.
Common errors and solutions
Error Message | Cause | Solution |
Missing required attribute / value empty | Magento requires an attribute that’s missing in your file. | Add the missing attribute value, or set the attribute to non-required in Magento. Wait for attribute sync (≈15 min). |
Missing parameters SKU | SKU in brackets [ ] does not exist. | Replace the SKU with an existing one. |
Couldn't connect to Magento | API connection error. | Reconnect Magento using the “Connect your Magento 2 store to Elovate” steps. |
No updates found | No valid changes detected (e.g., wrong delimiter, update empty not enabled). | Check Multi-select delimiter and Update Empty settings. |
500 error | Internal Elovate error. | Contact Elovate support via Intercom or email. |
Attribute isn’t unique | Unique attribute (e.g., EAN) is duplicated. | Update the file to ensure unique values. |
URL key already exists | Duplicate URL key in Magento. | Create a unique URL key in Magento or Elovate. |
Internal error | Magento internal error. | Check Magento log with the provided report ID (developer needed). |
Best practices
Always validate before importing to catch errors early.
Keep attribute values consistent with Magento settings.
Test imports with small files before bulk updates.