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FAQ Translations
Updated over a week ago

Frequently asked question's for translations.

  • What are the statuses in translations and what do they mean?
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    Job Overview:

    New: The job has been created and is being processed by Elevate.

    In Progress: The job is created and is being executed.

    Error: There is an error in the job.

    Success: The job has completed translations.

    Product Overview:

    New: The product has been created and is being processed by Elevate.

    In Progress: The product is translated and is ready for moderation.

    Error: There is an error with the product translation.

    Success: The product has completed translations.

    Moderate: The product is ready for moderation.

  • Does Elovate work with AI?

    Yes, with Elovate you have the option to make use of DeepL Default, formal and informal.

  • How to filter in translation jobs?

    Utilize either the search bar, translation type, synced webshop, translation status, or moderation status filter.

  • How to rerun a translation job?

    Contact Elovate support by opening the Intercom chat or sending an email to [email protected].

  • How to check the translation log?

    Navigate to: Apps > Synchronization Log. Then, go to 'Action Type' and select 'Translation.' You can also utilize the status filter to sort based on whether the product was successful or encountered an error.

  • How to correct a small mistake on multiple products?

    Make use of the search & replace feature. Check this article on how to use search & replace: 'How to use Search & Replace?'

  • How to moderate your translations?

    Go to APPS > Translations > Moderations

  • How do I create another translation option?

    Contact Elovate support via Intercom or [email protected]

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