How to check your import status
When running imports in Elovate, it is important to understand the different job statuses and where to monitor them. The import section provides clear progress tracking, logs, and synchronization details so you can verify results and troubleshoot issues when necessary.
Step 1 – Navigate to import jobs
Go to Apps → Import → Select an import.
Use the top navigation bar to move between the available tabs:
Build import
Add rules
Review & import – appears once a job is validated and has updates
Logs – appears once the job is finished
Synchronization log – appears once the job is finished
Step 2 – Understanding import statuses
Status | Meaning |
Scheduled | The import is scheduled and is currently loading data in preparation for processing. |
Validated | The import has finished loading data and applying any rules (if Add rules was used). |
Importing | The import task is currently being executed. |
Done | The job has finished executing in Elovate. This does not necessarily mean Magento has already processed all updates; always verify in Magento. |
Error | An error occurred during the import. This may be caused by issues such as a Google Sheets disconnection, corrupt file, or other data problems. |
Step 3 – Reviewing import results
Review & import tab – Appears when the job is validated and contains updates. Allows you to confirm the changes before execution.
Logs tab – Appears after the job finishes. Displays:
Job ID
Date
Updated products
New products
Option to revert updates (new products cannot be reverted)
Synchronization log tab – Appears after the job finishes. Displays:
Name
Entity
Store
Action type
Action from date
Status (Error, Success, Pending)
The pending status is used only for bulk endpoints.